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policies & online booking

Requirements for online booking: all guests must provide a card on file and fill out forms according to appointment type. If receiving bodywork, the  "Massage Intake Form," if receiving waxing and/or facial services, the "Skincare/Waxing Intake form." If receiving a combination of all services, both the Massage and Skincare form must be filled out. 

 

Regardless of what service you are scheduling, the "Policy and Procedure Agreement" is required by all guests. If an appointment is scheduled online and these requirements are not met,  your appointment will be cancelled. If you are not comfortable providing card information through our encrypted, online service, please call to provide it over the phone.

If you do not see a preferred date or time

available while booking a FACIAL or WAXING

service, please call or text. 

have questions or want to schedule through a live person? 
Call or text us at 623-755-4488

 policies continued

Novo Spa policies and procedures are as follows:

-Draping will be used during the entirety of clients session-only the area being worked on will be uncovered. This is not optional.

-Persons 17 years or younger must have informed, written consent from parent or legal guardian and be accompanied by them for the duration of their session.

-The massage received is provided for the basic purpose of relaxation and relief of muscular tension and is not a substitute for medical examination, diagnosis or treatment.

-The clients' massage therapist will not perform spinal or skeletal adjustments. Nor will they diagnose, prescribe, or treat any physical or mental illness and nothing said during the course of the session should be construed as such.

-Clients are responsible for verbally informing the massage therapist if and when they are in pain or discomfort during the massage so the pressure and/or strokes may be modified. They are also responsible for informing their esthetician if they experience any unpleasant sensations (ie burning, itching, stinging etc) this may mean they have an unknown/undisclosed sensitivity or allergy to a product.

-The service the client will be receiving is strictly therapeutic and non-sexual. Any sexual remarks or advances will terminate the session and said client will be liable for payment of the scheduled service in full.

- Receiving full session/massage/facial time is the clients' responsibility and is ensured by arriving 15 minutes prior to appointment time. If late arrival is inevitable, clients  service may be shortened in order to keep on schedule and the full, original appointment price will be charged.

 

-A credit or debit card must be placed on file in order to schedule an appointment regardless of plans to use other payment methods to pay for service(s). If an appointment is scheduled online and a card is not provided, your appointment will be cancelled. If you are not comfortable providing card information through our encrypted, online service, please call to provide it over the phone.


-If the client(s) cancel within 24 hours of their appointment time, show up more than 15 minutes past their appointment, or do not show for appointment; their reservation will be voided and they will be charged 50% of the scheduled service(s) total.

-Because massage, bodywork and skin care procedures should not be performed under certain medical conditions, clients affirm they have stated all their known medical conditions and answered all questions honestly. Clients agree to keep the therapist/esthetician updated as to any changes in their medical profile and understand that there shall be no liability on the therapists'/estheticians' part should they fail to do so. 

-Clients are informed of the possible benefits, risks and complications involved with the service they will be receiving and have been given the opportunity to ask any questions they may have. There are no guaranteed results for any of the services rendered at Novo Spa. Results acquired are dependent upon age, skin condition, and health practices outside of the spa.There is a possibility the client may require further services to obtain the desired results, of which, will be at an additional cost to them.

-It is important to follow all post-service instructions carefully. In the event the client has questions or concerns regarding post-care, they will consult the massage therapist and or esthetician immediately.

-Clients assume the risk and responsibility for any and all injuries, losses, side effects, or damages which might occur to them while undergoing any services at Novo Spa. Clients also will not hold their massage therapist and or esthetician responsible for any of their conditions that were present but not disclosed which may be affected by the service received.

-Hair removal and skincare services are provided for the basic purpose of benefitting the health and aesthetic of skin through methods only under my estheticians' scope of practice and is not a substitute for medical examination, diagnosis or treatment.

-Guests/clients will not take, adopt or use the Novo Spa name, logo, any ideas associated with Novo Spa, its aesthetics or business model for my own use. By doing so, Novo Spa and anyone tied to or associated with the entity may take legal action against me to whatever degree they see fit. 

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